Client: Okay, I don’t remember the answer to my security questions.
Me: That’s fine. You can just type whatever you want into the answer boxes three times, and then it will email you a password change request.
Client: You want me to type what?
Me: Just gibberish. It doesn’t matter; I just want you to get past the security questions.
Client: Okay. How do you spell “gibberish?” I want to make sure I put it in right.